Connecting campus to help students persist.

Advisor FAQs
Includes:
Setting up your profile
Setting up email notifications
Clearing flags
Setting appointment preferences
Outlook integration
Creating office hours blocks
Scheduling an appointment
Managing another user's calendar
 
 

Q: How do I set up my profile in MySuccess?

Q: When can I begin using the Connect Appointment Scheduler?
A: You may begin using the Connect Appointment Scheduler once you have been assigned a role within the software. Prior to using the Connect Appointment Scheduler, you will need to contact mysuccess@ku.edu to have a role created and to receive additional information including an overview of the software, training materials and assistance learning the basics of the system. 

Q: How do I delegate a calendar manager for my Connect Appointment Scheduler?
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Q: How do I set up my office hours in the Connect Appointment Scheduler?
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Q: How do I sync my office calendar with the Connect Appointment Scheduler?
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Q: What is my role for MySuccess?
A: Advisors use the flags and kudos sent to their students by faculty members as indications of students' progress in their courses and reach out to students who are at-risk of not satisfactorily completing their course. 

Q: How much time should I allocate to monitoring my students and making interventions?
A: Faculty send manual flags and kudos to students who are performing well, improving their performance and who are at-risk of not satisfactorily completing their course. It is good practice for advisors to schedule time in advance following midterms and before finals to monitor the flags and kudos sent to their caseload of students and to make appropriate interventions.   

Q: What type of interventions do I make?
A: Advisors will use the MySuccess program as a tool for connecting with students who are at-risk for not satisfactorily completing their course. Advisors will refer students to appropriate University resources to help students get back-on-track in their courses. A students unique MySuccess Network and the larger University-wide Success Network provide a catalog of resources available to KU students. 

Q: When do advisors make interventions?
A: Advisors use the MySuccess email digests as prompts for reaching out to at-risk students for a conversation regarding a student's performance and opportunities for improving academic performance. It is the practice for advisors to provide students with an opportunity to resolve the issue on their own, by meeting with their faculty members, reaching out to the advisor first, or seeking out on-campus resources. When students have not taken the initiative to resolve the flag on their own, advisors will reach out to students.

Q: How will students access MySuccess Early Warning and Connect Online Appointment Scheduler?
A: Students can access MySuccess Early Warning and Connect Appointment Scheduler from two locations. Students may simply login to Blackboard and select MySuccess from the menu options on the left. Or, students may login to the myKU portal and choose MySuccess from the Academics tab. 

Q: How will students make an appointment with me using the Connect Appointment Scheduler?
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Q: If a parent has a student's Blackboard login, can they see their student's MySuccess data?
A: We encourage students to keep their login information confidential and we ask that parents begin a conversation with their student regarding his/her academic progress before accessing this data. However, parents who have their student's Blackboard login can access their student's MySuccess data.

Q: Can flags be used in the same way as an academic notice?
A: Flags and kudos are notification types a student may receive from an instructor who has chosen to use MySuccess. Flags are warning signs meant to encourage students to reverse their current momentum in a course. Kudos are positive indicators letting students know they are performing well in class or improving their performance. Flags and kudos will not be posted in the myKU portal Advising Tool as academic notices and will not become part of a students permanent record. All flags and kudos will be removed at the end of each term.

 


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Training and Support Updates

Support/System Updates:

Training Announcements:

MySuccess Training is on Blackboard! Send an email to mysuccess@ku.edu to request access.

Workshops and training sessions also available upon request.