Connecting campus to help students persist.

Allowing MySuccess Pop-Ups

Follow these directions to allow pop-ups:

Log into Blackboard at courseware.ku.edu and click on the MySuccess link located in the Tool module on the left side of the My Blackboard screen. This should be the first screen you see after logging in.

Log into Blackboard at courseware.ku.edu and click on the MySuccess link located in the Tool module on the left side of the My Blackboard screen. This should be the first screen you see after logging in.

If after you select the link, the page appears to reload or bring you back to the same page, your browser may be blocking the MySuccess URL https://ku.starfishsolutions.com/starfish-ops/support/instructorWizard.html . Some browsers provide a message at the top or bottom of the screen; however, it has been reported that Firefox may hide the message so quickly that the “Allow” button cannot be selected.

To login despite the pop-up blocker, right click on the MySuccess link and select open link in new window. Follow the steps below for the browser you are using.

In Chrome you will see a yellow message in the upper right corner of the screen: Pop-up blocked. It will last for just a few seconds but there will still be a small rectangular icon in that corner of the screen with a red x on it. Click on that message or icon and you will see this screen:

You can click the radio button next to “Always allow pop-ups from courseware.ku.edu” and then click on the blue URL (https://ku.starfishsolutions.com/starfis...) to continue to the MySuccess site.

In Firefox you will see the following message at the top of the screen:

 Click on the Options button in the yellow message bar. Select “Allow pop-ups for courseware.ku.edu”. Click on the URL (https://courseware.ku.edu/webapps/sfrs-admin1...) and press the Enter key. The website will appear in a new browser tab.

In Internet Explorer the pop-up blocked message will show at the bottom of the screen:

Click on the Options for this site button and select “Always allow.” The website will appear in a new browser tab.

This is a one-time requirement. Once you have accessed the MySuccess/Starfish website and set your browser to allow this pop-up the MySuccess link will work.


 

 

 

 

 


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Training and Support Updates

Support/System Updates:

Training Announcements:

MySuccess Training is on Blackboard! Send an email to mysuccess@ku.edu to request access.

Workshops and training sessions also available upon request.