Connecting campus to help students persist.

Intervention Strategy - Advisor

Instructors are encouraged to intervene as early as possible by raising an alert whenever they are concerned about the performance of their students, and may use the following strategy for managing these alerts. (Click for PDF.)

Intervention Strategy
Image of Intervention Strategy Steps 1-4

  1. Instructors will decide how they want to alert their students' performance
    Based on course content and performance expectations, an instructor can raise early alert flags in MySuccess or by sending out individual emails.
  2. Instructor will raise flag in MySuccess
    Alongside in-person conversations, MySuccess flags allows instructors to easily alert the student and their advisor to the problem, provide them with suggestions to improve their performance, and allow the instructor to more easily keep track of their students. See available flags under Urgency Levels.
  3. Student meets with instructor, advisor, or student service provider
    Based on the type of concern, the student is encouraged to meet with an instructor, advisor, or other student service provider to talk about strategies for addressing the issue. Advisors are also encouraged to contact their advisees that have flags raised to offer their assistance.
  4. Flag is cleared in MySuccess
    After a student has talked with someone to address the concern, the flag may be cleared. See Flag Clear Reasons below.
    Flags that have not been cleared by the end of the semester will be administratively cleared after classes have concluded and will not be carried into the next semester.

 

Flag Clear Reasons
All alert cases are assigned one of the following resolutions:

Completed: Contacted student; An academic plan for improvement was discussed.
No Reply from Student: Multiple attempts of contact were made, student did not reply.
Meeting with Faculty: Contacted student and they will follow up with instructor directly.
Administrative: Student has dropped or withdrawn from the course
Refused: Contact was made; Student refused services.

 

Urgency Levels
Flags in MySuccess fall into three general categories:

Informational - Advisor may reach out to student: Attendance Concern, Attendance -- 2 or more
Action - Advisor should reach out to student:Unsatisfactory Coursework, Low Exam Score, Attendance -- 4 or more, 3 Active Flags
Urgent - Advisor should reach out immediately to student: In Danger of Failing


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